1. REFUND

1.1. The Customer has the right to refuse Services of inadequate quality and return the funds in the manner and cases specified below:

1.1.1. If the demand for a refund is made by the Customer after payment and after the Service has been rendered without violations on the part of the Contractor, no refund will be made.

1.1.2. Services are considered to be of adequate quality if the funds have been received on the Customer's Virtual Balance or the Gift Card has been placed in the Personal Account within the timeframes established by this Offer. If the funds have not been received on the Customer's Virtual Balance or the Gift Card has not been placed in the Personal Account as a result of the actions (inactions) of the Customer (including incorrect login and other requested data), this is not a violation of the quality requirements for Services on the part of the Contractor and cannot be grounds for a refund to the Customer.

1.1.3. If the Customer incorrectly specified the requested data when placing an Order and an error occurred during payment (without transferring funds, including to a third party account), the Contractor may reissue the Order with the correct data. To do this, the Customer must contact the Contractor's technical support.

1.1.4. If the Customer incorrectly specified the requested data when placing an Order and funds were transferred to a third party account, the funds will not be returned to the Customer.

1.1.5. If the Customer specified an incorrect region when placing an Order, the funds will not be returned to the Customer.

1.1.6. The Contractor has the right to demand a refund for paid Services of inadequate quality by sending a refund request in writing to the Contractor's email address specified in the "Contacts" section. The email must contain the subject "Return", "Refund Request". The request must be accompanied by documents confirming payment, as well as evidence of the inadequate quality of the Services (including screenshots).

1.1.7. The Contractor shall refund the funds no later than 10 (ten) calendar days from the date of receipt of the application. The moment of refund shall be the moment of debiting the funds from the Contractor's bank account. The period for crediting the funds to the Customer's bank account depends on the terms of the transfer established by the payment system.